Refund Policy

NextNaa Consulting Agency ("NextNaa", "we", "us", or "our") is committed to ensuring customer satisfaction with our services. This Refund Policy ("Policy") outlines our guidelines for refunds for purchases made through the NextNaaLa website (the "Website").

 

1. Refund Eligibility

 

1.1. Course Purchases: Refunds may be available for purchases of courses made through the Website, subject to the terms and conditions set forth in this Policy.

 

1.2. Eligibility Criteria: To be eligible for a refund, you must meet the following criteria:

 

(a) You have purchased the course directly through the Website;

 

(b) You have not completed more than a specified percentage of the course content, as determined by NextNaa;

 

(c) You request a refund within a specified timeframe from the date of purchase, as determined by NextNaa.

 

2. Refund Process

 

2.1. Refund Request: To request a refund, please contact our customer support team at admin@nextnaala.com and provide the following information:

 

(a) Your name and email address associated with your NextNaaLa account;

 

(b) The name of the course for which you are requesting a refund;

 

(c) The reason for your refund request.

 

2.2. Verification: Our customer support team will review your refund request and verify your eligibility for a refund based on the criteria outlined in Section 1. If your request is approved, we will process the refund to the original payment method used for the purchase.

 

3. Refund Policy Exceptions

 

3.1. Non-Refundable Purchases: Certain purchases may be non-refundable, including but not limited to:

 

(a) Courses purchased through third-party platforms or partners;

 

(b) Courses purchased using promotional discounts or credits;

 

(c) Courses that have been completed or partially completed, as determined by NextNaa.

 

3.2. Other Exceptions: NextNaa reserves the right to refuse refunds in cases where we believe that the refund request is fraudulent, abusive, or in violation of our Terms and Conditions or other applicable policies.

 

4. Contact Us

 

4.1. If you have any questions about this Refund Policy, please contact us at info@nextnaala.com or admin@nextnaala.com.